IDrive Subscription Cancellation & Refund Terms

IDrive Return & Refund Policy

Effective Date: [Current Date]

This Return and Refund Policy outlines the terms and conditions governing subscription cancellations, refunds, and returns for IDrive cloud storage and backup services. Please read this policy carefully before purchasing any of our services.

1. Money-Back Guarantee

IDrive offers a 30-day money-back guarantee for new subscriptions under the following conditions:

• Refund requests must be made within 30 days of the initial purchase date
• The guarantee applies to first-time purchases only (not renewals)
• Refund requests must be submitted through our official support channels
• The money-back guarantee applies to annual and multi-year plans
• Monthly plans are not eligible for the 30-day money-back guarantee

2. Refund Eligibility

Refunds are considered under the following circumstances:

A. Eligible for Refund:

• New subscriptions within the 30-day money-back guarantee period
• Duplicate charges or billing errors
• Service failure that prevents core functionality for an extended period
• Subscription purchased by mistake (must be reported within 7 days)

B. Not Eligible for Refund:

• Monthly subscription plans
• Subscription renewals
• Partial usage periods (we do not offer prorated refunds)
• Change of mind after 30 days
• Failure to cancel auto-renewal before billing cycle
• Account suspension due to violation of Terms of Service
• Loss of data due to user error or failure to properly configure backups

3. Subscription Cancellation

You may cancel your IDrive subscription at any time:

• During Trial Period: Cancel anytime during your free trial without charge
• Active Subscriptions: You may cancel, but your service continues until the end of your paid period
• Avoid Auto-Renewal: Cancel at least 24 hours before your renewal date to prevent automatic billing

Cancellation Process:

1. Log into your IDrive account
2. Navigate to Account Settings → Subscription
3. Select "Cancel Subscription"
4. Follow the on-screen prompts to confirm cancellation
5. You will receive email confirmation of cancellation

4. Refund Processing

If your refund request is approved:

• Refunds are processed within 7-10 business days
• Refunds are issued to the original payment method
• Credit card refunds: 3-5 business days to appear on your statement
• PayPal refunds: Typically appear within 24 hours
• Bank transfers: May take 5-10 business days

Important: Upon refund, your IDrive account will be downgraded to the free plan (5GB), and access to premium features will be revoked immediately.

5. Data Retention After Cancellation

When you cancel your subscription or receive a refund:

• Your data remains accessible for 30 days after cancellation/refund
• You are responsible for downloading or transferring your data during this period
• After 30 days, all data associated with your premium account is permanently deleted
• Backup history, settings, and configurations cannot be recovered after deletion

6. Special Circumstances

A. Annual Plans with Monthly Payments:

For annual plans paid in monthly installments:

• Early cancellation requires payment of remaining balance
• No refund for unused months if cancelled mid-term
• Service continues until the end of current billing cycle

B. Business and Enterprise Plans:

Custom business and enterprise plans may have different terms:

• Refund and cancellation terms are specified in your service agreement
• Contact your account manager for business plan cancellations
• Enterprise contracts may have different cancellation notice periods

C. Promotional and Discounted Plans:

Special offers and discounted plans:

• Refund amounts are based on the actual price paid, not the regular price
• Promotional gifts or bundled products may need to be returned
• Some promotional offers may have non-refundable terms

7. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at refunds@idrive.com
2. Include your account email and order number
3. State the reason for your refund request
4. Provide any relevant documentation or screenshots

Response Time: We typically respond to refund requests within 2 business days and process approved refunds within 7-10 business days.

8. Chargebacks and Disputes

We strongly discourage chargebacks through your bank or credit card company:

• Chargebacks may result in immediate account suspension
• We reserve the right to dispute unjustified chargebacks
• Customers who file chargebacks may be prohibited from future purchases
• Please contact our support team first to resolve any billing issues

9. Policy Changes

IDrive reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified policy.

10. Contact Information

For refund requests or questions about this policy:

• Email: refunds@idrive.com
• Support: support@idrive.com
• Phone: [Customer Support Number]
• Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (Your Timezone)