IDrive Data Protection Policy

IDrive Privacy Policy

Last Updated: [Current Date]

This Privacy Policy describes how IDrive ("we", "us", or "our") collects, uses, stores, and protects your information when you use our cloud storage and backup services. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information We Collect

We collect information to provide better services to our users:

• Account Information: Name, email address, phone number, billing information when you create an account.
• Device Information: Device type, operating system, IP address, and unique device identifiers.
• Usage Data: Information about how you interact with our services, including backup schedules, file types, and service preferences.
• Content Data: Files and data you choose to back up to our cloud storage services.
• Technical Information: Log files, diagnostic data, and performance metrics.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our cloud backup services
• To process transactions and send related information
• To send technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze trends, usage, and activities in connection with our services
• To detect, prevent, and address technical issues and security vulnerabilities
• To comply with legal obligations and enforce our terms of service

3. Data Security and Encryption

IDrive employs industry-standard security measures to protect your data:

• All data transferred to and from our servers is encrypted using 256-bit AES encryption
• We offer private encryption key option for enhanced security (only you hold the key)
• Regular security audits and vulnerability assessments
• Secure data centers with multiple layers of physical security
• Regular data backups and redundancy systems

4. Data Storage and Retention

Your data is stored on secure servers with the following retention policies:

• Active account data: Retained for the duration of your subscription
• Deleted files: Kept for 30 days in deleted files folder (configurable)
• Previous versions: Maintained according to your versioning settings
• Account information: Retained as required by law and for legitimate business purposes
• Upon account cancellation: Data is permanently deleted after 30 days

5. Third-Party Services

We may use third-party service providers to:

• Process payments (credit card processors)
• Send email communications
• Analyze service usage and performance
• Provide customer support services

These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Export: Request export of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Encryption Control: Choose between standard and private encryption

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve user experience
• Maintain security and prevent fraud

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@idrive.com
• Through our website: www.idrive.com/contact
• By mail: IDrive Privacy Office, [Company Address]